West Nipissing council now knows why the public has not been able to see council meetings online.
Mayor Joanne Savage says the fault lies with U Stream and affects all people connected to the service.
Savage says at first the municipality thought the problem lay with the equipment in the council chambers.
However she says after a detailed examination, the municipality’s technical team ruled out the equipment as the source of the problem.
Savage says the solution is a software upgrade on the part of U Stream.